Glossary

People and agents#

Workspace: your organization’s Opser environment, with its users, apps, records, agents, and settings.

Default agent: the personal agent created with your user account. Its access follows your permissions.

Specialist agent: an additional agent you create for a particular role or kind of work. It remains private until you share it with teammates.

Shared agent: an agent with its own identity and grants that is available to authorized teammates.

Access group: a reusable collection of permissions assigned to people or agents.

Work and capabilities#

Conversation: a chat thread with an agent, including messages, questions, tool activity, and results.

Project: a way to organize related agent conversations around an ongoing effort.

Tool: an operation an agent can perform, such as reading a file or updating a record.

Skill: instructions that help an agent approach a particular kind of work.

Approval: a review point before a proposed agent action runs. It does not replace permissions.

Automation: work triggered by a supported event or schedule.

Artifact: a file or other output produced during a task, such as a workbook or slide deck.

Apps and data#

App: a workspace tool with its own interface and supported data operations. You may also see the technical term “module” in operation details.

Internal app: an app used within the Opser workspace.

External app: a separate web experience, such as a site or portal, built through Opser’s external app capability.

Integration: an authorized connection to an external service or account.

Draft: work being built or reviewed before publication. A preview is not necessarily the published version.

Contract: a declared operation one app offers and another app is allowed to request.

Event: a signal that something happened, delivered to a declared subscribing workflow.

Notification: a message bringing activity to a person's attention, separate from a workflow event.

Agent workspace: the persistent filesystem belonging to one agent, used for inputs, scripts, and results across conversations.

Document standard: an organization's instructions and optional reference file for a recurring document format.

Billing#

Credit: a unit of usage value. A task’s cost depends on the models and operations it uses.

Plan credits: the recurring allowance included with a workspace plan.

Extra credits: a separate balance that does not expire, used after plan credits, such as credits granted by support.