Inbox & notifications

Use the platform Inbox#

The platform Inbox brings together notifications from Opser and installed apps. Open a notification to inspect its details and follow its link to the relevant work. Use read-state controls to keep track of what you have reviewed: a row’s menu can mark it as read or unread, and marking a grouped notification read also clears its repeats.

Workspace notifications are separate from messages stored in a connected email account or an installed messaging app.

Choose notification preferences#

Open Settings → Notifications. Preferences are grouped by platform and app notification types. The available types depend on installed apps and what they declare.

The page provides Inbox, Push, and Email controls for supported types. Push sends alerts to a phone with the Opser mobile app when the workspace supports mobile push and you allow notifications on the device; an installed app’s activity, such as chat messages, can reach your phone even for types you keep out of the Inbox. Email notifications depend on the corresponding Inbox notification being enabled; the interface reflects that relationship. Delivery also depends on the workspace’s email configuration.

Make notifications useful#

Keep notifications on for work that requires your action, such as approvals and assigned work. Reduce low-value notifications by type rather than ignoring the whole Inbox.

An installed app may also offer its own notification controls. Check the app’s settings when a preference concerns a particular conversation or record.

The Emails from Opser section separately controls getting-started tips, weekly reviews, and return reminders. These optional-email preferences apply across your workspaces, with at most two optional emails per week and at least 48 hours between them. Account, security, and app notification emails follow their own controls. If email preferences are temporarily unavailable, your saved choices remain unchanged; retry when the service is available.

If a notification is missing#

Check the relevant preference, your access to the underlying record, and whether the source action actually completed. For email delivery, check the account address and spam folder, then ask your administrator to inspect delivery configuration if needed.